Refund Policy

General principle

My Travel Company works with airlines, hotels, visa authorities, and other suppliers. Their rules largely determine what can be refunded. We state cancellation terms clearly before you pay.

Flights & hotels

• Airline and hotel refunds follow the fare/rate rules of each booking.
• Non-refundable fares and rates typically cannot be refunded once ticketed or confirmed.
• Change fees, fare differences, and supplier penalties may apply.

Visas

Visa fees paid to embassies or visa centres are usually non-refundable once lodged. Our service fees for documentation support are disclosed before work begins; refund eligibility for those fees depends on the stage of processing.

Packages & custom itineraries

Deposit and final-payment schedules are set out in your proposal. Early cancellations may forfeit deposits used for non-refundable components. We will itemise recoverable amounts where suppliers allow.

How to request a refund

Email info@mytravelcompany.in with your booking reference and reason. We respond within a few business days with the recoverable amount and timeline. Bank/UPI processing times are outside our control.

Force majeure

Events such as natural disasters, strikes, pandemics, or government restrictions may limit refunds to what suppliers return. We assist with credits, rebooking, or documentation where possible.